This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

 

 

 

 

1. Our Commitment to Your Privacy

 

 

Wig RX LLC is committed to maintaining the privacy and security of your Protected Health Information (PHI). We follow all federal HIPAA regulations and applicable state laws to ensure your information is safeguarded during collection, transmission, storage, and use.

 

 

 

 

2. How We Use and Disclose Your Information

 

 

 

A. For Treatment

 

 

We may use your PHI to provide you with services such as medical wig consultations, cranial prosthesis fittings, product recommendations, and coordination with healthcare providers when needed.

 

 

B. For Payment

 

 

We may use or disclose your PHI to process insurance claims, obtain prior authorizations, verify benefits, or bill you or your insurance provider for products or services.

 

 

C. For Healthcare Operations

 

 

We may use your information to improve our services, conduct quality assessments, train staff, manage business functions, or ensure regulatory compliance.

 

 

 

 

3. Other Permitted Uses and Disclosures

 

 

We may use or disclose PHI without your authorization in the following situations:

 

• As required by law

• For public health reporting

• For health oversight activities (e.g., audits, inspections)

• For legal proceedings

• To avert a serious threat to health or safety

• To comply with workers’ compensation laws

 

 

Any other use or disclosure not listed here will require your explicit written authorization.

 

 

 

 

4. Your Rights Regarding Your Information

 

 

 

A. Right to Access

 

 

You may request a copy of your PHI, including records, forms, prescriptions submitted, or insurance documentation.

 

 

B. Right to Amend

 

 

If you feel that information in your records is incorrect or incomplete, you may request an amendment.

 

 

C. Right to Request Restrictions

 

 

You may ask us to limit the way we use or disclose your PHI. While we are not required to agree to all requests, we will consider them carefully.

 

 

D. Right to Confidential Communications

 

 

You may request to be contacted in a specific way (e.g., email, phone, mailing address).

 

 

E. Right to an Accounting of Disclosures

 

 

You may request a list of certain disclosures we have made of your PHI.

 

 

F. Right to a Paper or Digital Copy

 

 

You may request a paper or electronic copy of this Notice at any time.

 

 

 

 

5. Our Responsibilities

 

 

• We are required by law to maintain the privacy of your PHI.

• We must provide you with this Notice and notify you if a breach of unsecured PHI occurs.

• We will follow the terms of the Notice currently in effect.

• We will not use or disclose your PHI in ways not listed unless you provide written permission.

 

 

If you revoke your authorization later, we will stop using your information except where already relied upon.

 

 

 

 

6. How We Protect Your Information

 

 

Wig RX LLC uses HIPAA-compliant safeguards including:

 

• Encrypted email (Microsoft Outlook with encryption)

• HIPAA-compliant forms and data storage

• Secure passwords and access controls

• Encrypted devices and secure document storage

• Business Associate Agreements (BAAs) with service providers

 

 

Only authorized staff have access to PHI.

 

 

 

 

7. Complaints or Questions

 

 

If you believe your privacy rights have been violated, you may file a complaint with:

 

Wig RX HIPAA Compliance Officer

Email: support@wigrx.net

You will not be penalized for filing a complaint.

 

You may also file a complaint with the U.S. Department of Health & Human Services (OCR).

 

 

 

 

8. Changes to This Notice

 

 

We reserve the right to revise or update this Notice at any time. Changes will apply to all PHI we maintain and will be posted on our website with a new effective date.

 

 

 

 

Acknowledgment of Receipt

 

 

By using our services or submitting medical information, you acknowledge receipt and understanding of this Notice of Privacy Practices.